Frequently Asked Questions

​​​​Can I keep using the original RainLog?

The original RainLog is being retired.

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Apple no longer supports the older database/sync system that the original RainLog was built around, so it can no longer be reliably maintained for current and future iOS versions.

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RainLogV2 is the supported version going forward.

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Why is RainLogV2 a subscription?

RainLogV2 uses a different backend database system, which has ongoing running costs.

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This change improves reliability, allows us to assist users better when needed, and makes cross-platform support possible.

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The subscription is a very modest yearly cost, and it helps cover the ongoing work required to keep RainLogV2 maintained, supported, and compatible with future devices and operating system updates.

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If you decide RainLogV2 is no longer right for you, your rainfall data remains yours and can be exported so you can take it with you.

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Maintaining an app with ongoing updates, support, cloud services, and compatibility work takes a significant amount of time. Like everyone else, developers also have families to support and bills to pay.

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​How to transfer data from the original RainLog to RainLogV2.

 

1. Make sure both apps are up to date
    i) Open the Apple App Store app on your device.
    ii) Tap your account icon in the top-right corner.
    iii) Go to App Updates.
     iv) Pull down from the top of the page to refresh the update list.
    v) If updates are available, update both the original RainLog app and RainLogV2.

 

2. Open the original RainLog app.
    i) Read the information in the popup.
    ii) Tap the button 'Transfer Data to RainLogV2'.
    iii) Wait for the app to tell you the 'RainLogV2 File is Ready’
     

3. Open up RainLogV2.
    i) Go to Backups in RainLogV2.
    ii) Look for a file named OriginalRainlog_xxxxxxxx_xxxxxx.csv
    iii) Swipe left on this file and select 'Restore’
    iv) Wait for restore to complete. (The app may appear unresponsive while restoring)
    v) Go back to Calendar and Graph screens and check your data has appeared.

 

4. If you are still having issues.
    i) Go back to the original RainLog app.
    ii) Choose 'Email Support' in the popup.
    iii) Send the pre-filled email. 

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